Understanding Your Responsibilities with Non-Custodial Wallets


At Film.io, we empower our users by supporting the use of non-custodial wallets, providing you with complete control over your digital assets. This level of control comes with a high degree of responsibility. This article explains the nature of non-custodial wallets and clarifies the scope of support Film.io can offer.

What is a Non-Custodial Wallet?

A non-custodial wallet is a type of digital wallet that grants you, the user, exclusive control of your wallet's private keys. Unlike custodial wallets, where a third party holds your private keys, non-custodial wallets put the onus of security and access entirely on the user. This means you have full autonomy over your transactions without intermediary oversight.

Your Responsibilities

  1. Private Key Management: You are solely responsible for keeping your private keys secure and accessible. Losing access to your keys can result in irreversible loss of assets.

  2. Transaction Security: Every transaction you initiate is definitive. Double-check recipient addresses and transaction details before confirming.

  3. Wallet Security: Implementing robust security practices, such as using strong passwords and two-factor authentication (2FA), is essential to protect your assets from unauthorized access.

Film.io's Support Scope

While we are committed to providing a seamless experience on the Film.io platform, there are limitations to the support we can offer for non-custodial wallets:

  • Technical Support: Film.io can provide guidance on platform-related queries and issues. However, we cannot offer technical support for third-party non-custodial wallets.

  • Recovery Services: If access to your wallet is lost due to forgotten passwords or lost private keys, Film.io cannot assist in recovering your wallet. The decentralized nature of non-custodial wallets means that recovery options are limited and generally outside our control.

  • Transaction Reversals: Transactions made from your non-custodial wallet are final and irreversible. Film.io cannot reverse transactions once they have been confirmed on the blockchain.

Best Practices

To ensure the safety and security of your assets, we recommend the following best practices:

  • Regularly back up your wallet's private keys or seed phrase in a secure location.

  • Use hardware wallets for enhanced security, especially for significant asset holdings.

  • Stay informed about common security threats and how to avoid them.


Using a non-custodial wallet offers freedom and control over your digital assets, aligning with the decentralized ethos of the blockchain space. However, with great power comes great responsibility. It is imperative to understand the implications of managing a non-custodial wallet and to adopt diligent security practices.

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