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Resolving Failed Transactions

Sometimes, despite our best efforts, blockchain transactions may fail for various reasons. If you encounter a failed transaction in your Film.io wallet, don't worry – we're here to guide you through the process of resolving it. This knowledgebase article will walk you through the steps to identify and retry a failed transaction, ensuring a smooth and successful experience.

Access Your Film.io Wallet

  1. 1.
    Log in to your Film.io account.
  2. 2.
    Navigate to the wallet section.

Identifying Failed Transactions

  1. 1.
    In your wallet, look for the ledger entry that has a "failed" status.
  2. 2.
    Failed transactions are usually highlighted or labeled with a "failed" indicator.

Initiating a Retry

  1. 1.
    Once you've identified the failed transaction, locate the "retry" button next to that ledger entry.
  2. 2.
    Click the "retry" button to re-initiate the blockchain transaction.

Monitoring the Transaction

  1. 1.
    After clicking "retry," the transaction will be queued for processing.
  2. 2.
    Please be patient as the transaction processes. Blockchain transactions may take some time to confirm.

Important Note

Only one transaction can be processed at a time. Attempting multiple retries simultaneously may result in errors or delays. Please wait for the current retry to complete before initiating another transaction.

Conclusion

Resolving a failed transaction in your Film.io wallet is a straightforward process. By following the steps outlined in this guide, you can re-initiate the transaction with ease and increase the chances of a successful completion. If you encounter any issues or have further questions, don't hesitate to reach out to our support team for assistance. We're here to ensure your Film.io experience is as smooth as possible!