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Resolving "Network Server Error"

We understand the importance of smooth and successful blockchain transactions. However, sometimes users may encounter a "Network Server Error" when attempting to retry a failed transaction.

Possible Reasons for "Network Server Error" could be

  1. 1.
    Browser Settings: Certain browser settings, such as ad blockers or privacy extensions, can interfere with the communication between your browser and our server. These settings might prevent the transaction from being initiated successfully.
  2. 2.
    Session Cookies: Session cookies are essential for maintaining a connection between your device and our server during the transaction process. If your browser is configured to block or clear session cookies, it can result in a "Network Server Error."
  3. 3.
    Temporary Network Issues: Momentary network disruptions or fluctuations in your internet connection can trigger this error. It's important to ensure a stable internet connection before retrying a transaction.

Resolving "Network Server Error" for Retry

  1. 1.
    Check Browser Settings: Review your browser's settings and ensure that no extensions or configurations are blocking essential elements of the transaction process. Consider temporarily disabling ad blockers or privacy extensions if applicable.
  2. 2.
    Cookies and Cache: Clear your browser's cache and cookies to ensure a clean slate for the transaction. Be sure to log back into your Film.io account afterward.
  3. 3.
    Try a Different Browser: If you continue to encounter the error, try using a different web browser to initiate the transaction. Sometimes, browser-specific issues can be resolved this way.
  4. 4.
    Contact Support: If the error persists despite these efforts, please reach out to our support team for assistance. Provide them with the details of the transaction, including any error messages you received, and they will investigate further.

Conclusion

Encountering a "Network Server Error" when retrying a failed blockchain transaction on Film.io can be frustrating. Remember that our support team is here to assist you in case the issue persists. We're dedicated to ensuring your Film.io experience is as smooth as possible, and we appreciate your patience as we work to resolve any transaction-related hiccups.
If you have any further questions or concerns, please don't hesitate to reach out to our support team for personalized assistance.